October 16-18 – 1Hotel Miami

You’ll find the provisional agenda below. We’ll start out with a Poolside party at 7pm On Tuesday 16th – then we’ll get started with the two full days of sessions that you see here. Join us and you can expect to meet and hear from high-profile visionaries, top industry analysts and digital transformation leaders from Bizagi’s most successful customers.

For your teams, we will also have plenty of demonstrations and showcase sessions exploring the latest innovations in Bizagi’s Digital Business Platform.

All Sessions
All Sessions
All Sessions
All Sessions
07:30 - 09:00
Networking Breakfast

Join us in the main event lounge for registration, breakfast (the most important meal of the day), and a chance to plan out your first day at Catalyst 18.

09:00 - 09:30
Welcome to Catalyst 18

Time to kick things off. Bizagi CMO John Webster opens Catalyst 18 and sets out plans for the day ahead, before introducing CEO Gustavo Gomez. Gustavo will kick off the event by highlighting some of the incredible things that customers around the world have achieved using Bizagi – along with the common themes that tie these highly successful programs together.

09:30 - 10:30
Keynote – Guy Kawasaki

Our headline speaker is none other than the enigmatic Guy Kawasaki, currently the Chief Evangelist of Canva, a Mercedes-Benz Brand Ambassador and Former Apple Exec. Guy will share his latest words of wisdom on business and digital transformation during Catalyst’s keynote presentation.

10:30 - 11:00
Old Mutual Story

Delivering the 21st Century Customer Experience  

Customer experience is a key differentiator. Businesses need to keep pace with demands and technology to ensure customer loyalty and competitiveness. International banking group Old Mutual know this only too well, so embarked on business transformation initiative with one aim: to put the customer first.  


Join Lorelei Jensen, Head of Strategic Business Solutions, as she talks to Bizagi CEO Gustavo Gomez about the journey Old Mutual has been on including how the team: 

  • Delivered a 360 view of customer interactions across all channels  
  • Saw a 15% jump in Net Promoter Score 
  • Reduced waiting times
  • Improved the customer experience across all channels 
11:00 - 11:30
Networking Break
11:30 - 12:00
Breakout: Nividous – Partner Presentation

Our expert implementation partners will be sharing their experiences of implementing Bizagi in a variety of customer scenarios, to help you understand the most successful methodologies for building agile process automation solutions in Bizagi.

11:30 - 12:00
Breakout: Citizens Bank Story

Creating True Customer Obsession in the Digital Era 

Citizens Bank are re-imagining the approach to commercial lending to deliver the most compelling customer experience possible. They have a plethora of customer data at their fingertips, so they are using digital analytics and Robotic Process Automation to put this data to good use and facilitate faster turnaround times of loan approvals and a dynamic approach to pricing. 


Hear Matt Lavoie, Vice President, share how:  

– Citizens Bank automated over 50% of their commercial loan portfolio  

– Process evolvements delivered increased customer touchpoints  

– The team mitigated the risk in customer requests through a formalized workflow tool  

11:30 - 12:30
Breakout: Technology Showcase 1
12:00 - 12:30
Breakout: AI, RPA and The Future of Work

What will work look like in 2050? It’s clear that software bots (RPA) and physical robots have a role to play in helping organizations to operate more efficiently and effectively, but in this session we’ll discuss important topics such as:

  • How should you be using robotic tech that’s on the market today?
  • How are organizations creating competitive advantage using bots?
  • Demo of How to Use Bizagi with RPA
12:00 - 12:30
Breakout: Generali Story

Mitigating Risk by Digitizing Your Operations 

In the digital age, paper-based processes are obsolete and obstruct progress. Leading European insurance provider Generali CEE Holding ditched its labor-intensive paper processes during its company-wide digitization. Not only did they save time, but ensured compliance with ever-changing laws and regulations in their corporate risk underwriting. 


Hear Jan Marek, BPM Team Leader, share how: 

  • Generali automated their audit process to mitigate risk around ever-changing regulations  
  • The team halved time spent underwriting complex offers while remaining compliant  
  • The company reduced their insurance claims loss ratio by 5% 


12:30 - 13:30
Networking Lunch
13:30 - 14:00
Breakout: Lateetud – Partner Presentation

Our expert implementation partners will be sharing their experiences of implementing Bizagi in a variety of customer scenarios, to help you understand the most successful methodologies for building agile process automation solutions in Bizagi.

13:30 - 14:30
Breakout: Technology Showcase 2
13:30 - 14:00
Breakout: AgFirst Bank Story
14:00 - 14:30
Breakout: Innovelocity – Partner Presentation

Our expert implementation partners will be sharing their experiences of implementing Bizagi in a variety of customer scenarios, to help you understand the most successful methodologies for building agile process automation solutions in Bizagi.

14:00 - 14:30
Breakout: Washington State DRS Story

Break Free of the Agility Trap: Successful Strategies to Surpass the Pace of Change 

Legislations rarely remain the same, particularly in highly regulated industries like government. Washington State Department of Retirement Systems needed to bring agility to their legacy systems to keep up with constant legislation changes in a way that wouldn’t be a drain on their resources. 

Hear Washington State DRS Director Tracey Guerin, share how: 

  • DRS reduced time and money spent on adapting policies to legislative changes  
  • The company enables effective risk management in line with governmental policies  
  • DRS saved money by integrating their legacy technology with new apps   
14:30 - 15:00
Breakout: Delivering IoT using Process Automation
14:30 - 15:00
Breakout: Insurance Transformation Story
15:00 - 16:00
Networking Break
16:00 - 16:30
Infosys – Visionary Partner Presentation

Our expert implementation partners will be sharing their experiences of implementing Bizagi in a variety of customer scenarios, to help you understand the most successful methodologies for building agile process automation solutions in Bizagi.

16:30 - 17:00
Gartner Keynote

Gartner’s Derek Miers will be sharing the latest research insights and practical advice for organizations looking to digitally transform. His deep competence is around process modeling/automation and enterprise architecture, especially as they relate to setting up, scaling and running major digital transformation initiatives.

17:00 - 18:00
Meetings & Group Sessions
19:00 - 22:00
Event Party
08:00 - 09:00
Networking Breakfast

Join us for breakfast and networking ahead of our packed Day 2 agenda!

09:00 - 09:30
Bancolombia Story

 Transforming the Workplace, Unlocking Your Potential  

As the largest commercial bank in Colombia, Bancolombia has a sterling reputation to uphold. How did they do this? By creating an Operational Center of Excellence to digitize their core processes. This made the business more efficient and employees more productive so they could better serve their customers.  


Hear Jorge Otalvaro, Vice President of Customer Services, share how: 

  • Bancolombia identifies hidden bottlenecks and opportunities for improvement, unlocking new potentials within their systems 
  • Business users implemented new applications to meet customers’ needs  
  • Bancolombia used process management in real time to verify workloads, accelerating customer response times   
COO, Bancolombia
09:30 - 10:00
Forrester Research

Rob Koplowitz, VP and Principal Analyst at Forrester Research will be sharing Forrester’s latest research insights for benchmarking your digital transformation initiatives and making sure that your program is among the most successful when it comes to delivering meaningful results.

10:00 - 10:30
Networking Break
10:30 - 11:00
Breakout: Manpower Group Story

Digitally Transform: Delivering Game Changing Profitability   

When you’re placing 600,000 people in new jobs every single day, you need an IT system that delivers speed, efficiency and productivity. This was the case for ManpowerGroup, one of the world’s largest staffing firms, who digitally transformed their patchwork IT system using Bizagi and automated processes to reduce admin work by 90%.  


Hear from Rui Dinis, Director of Finance and Administration, about how: 

  • ManpowerGroup connected IT systems to enable business growth 
  • The team increased profitability by 50% 
  • Bizagi became a philosophy enabling effective business and IT collaboration 
10:30 - 11:30
Breakout: Technology Showcase 1
10:30 - 11:00
Breakout: Retail Story
11:00 - 11:30
Breakout: BP3 Partner Presentation
11:00 - 11:30
Breakout: OXY Story
11:30 - 12:00
Breakout: Geesinknorba Story
11:30 - 12:00
Breakout: Travelport Story

Becoming the Responsive Organization, Exceeding Customer Expectations  

Being efficient and effective for customers is one of Travelport’s key aims, as it should be for any business. The travel commerce platform aggregates content from thousands of hotels and airlines to support travel websites and agents. It uses Bizagi as an agile way to deliver this information to its customers through API interfaces.  


Hear Alan Zimmerman, Senior Business Process Architect, share how: 

– Travelport delighted customers by cutting average enablement time by 75% 

– The team saw a 300% increase in customer requests completed daily 

– The company completed more projects and won more business resulting in a positive ROI from the project in just two months 

12:30 - 13:30
Networking Lunch
13:00 - 13:30
Bizagi Partner Session
13:00 - 13:30
Breakout: Kyocera Story
13:00 - 14:00
Breakout: Technology Showcase 2
13:30 - 14:00
Breakout: State of Maryland Story

Winning Customers’ Hearts and Minds: Delivering Exceptional Customer Service at Scale

The State of Maryland was looking for a way to more efficiently manage its Workers Compensation claims process, which handles around 120,000 reports a year, with 25,000 of those becoming claims. The process was running on a patchwork of legacy systems and was heavily reliant on paper forms.

Hear Art Hebbeler, Director of Enterprise Modernization, share how:

  • His team digitized 120,000 hard copies of claimants’ forms
  • The team is automating communication between 3,000 attorneys, 650 insurers and 230,000 employers across the state
  • State of Maryland optimized the claims process to get injured workers back to work quicker
13:30 - 14:00
Breakout: BNP Paribas Story
14:30 - 15:00
Platform Innovation & Announcements
15:00 - 15:30
Bizagi Awards & Event Close

We will finish with a bang by closing out Bizagi Catalyst 18 with customer awards presentations and final announcements!

Select date to see events.