Can I change the name on my badge?

You can update the information on your ticket (name, email address) by clicking on your order on the Tickets page. If you have any problems please contact

I can no longer attend – can I get a refund?

There are unfortunately no refunds available. If you would like to enquire about transferring your ticket to someone else please contact

I only want to come for one day, is there a reduced ticket price?

We think you will really only get the most out of the event if you attend all 3 full days. Therefore, unfortunately we don’t offer a reduction in ticket price for shorter visits.

Can I get an invoice instead of paying by CC?

Paying by credit card is the quickest way to secure your ticket to Catalyst 18. You will also receive a detailed receipt after the payment has been processed. However, if you are certain you require an invoice to pay via BACS please contact

How do I book a hotel room?

Please follow the link to book a hotel room!

Can I transfer my ticket to someone else?

If you are not able to come to the event for any reason, please adjust the attendee details here: Tickets. If you have any problems please get in touch at

Can someone take my ticket for one of the days?

Tickets are unfortunately non-transferable during the event. We do however offer a group discount!

Do I need to select my sessions?

There will be the chance to select your session prior to the event, stay tuned for more information!

Who is speaking at the event?

The speaker line up will be announced soon, keep an eye out for emails!

I need an agenda for the event.

The agenda can be found here

I am a speaker, how do I register?

If you do not yet have a speaker code, please email If you do have your code, simply select a ticket and use your code upon checking out.

I have a comp code, how do I register?

Simply select a ticket and use your comp code upon checking out.

Where do I find my order number?

All order information will be on your confirmation email. If you have any problems please email

I did not receive a confirmation email ?

Please email, and we will be able to rectify this.

How do I register a group?

It’s great news you have a team coming! Please select the group ticket option upon selecting tickets, this will automatically apply the discount.

Can I register if I don’t yet know who exactly will be using the pass(es) yet?

You can, just register using one name for now. There will be an opportunity to update the name at a later date.

What is included in the pass?

Included in your Bizagi Catalyst 18 ticket is full access to the event, including meals, sessions and much more. Visit the website: to see the agenda.

Do you offer any discounts?

Please contact your Bizagi point of contact, or email to find out more.

Where can I find my receipt?

Your receipt will be included in your confirmation email.

What session topics can I expect?

More information will follow shortly, please keep checking your emails!

Who do I contact about becoming a sponsor/partner?

Drop us an email to

What is the suggested attire at Bizagi Catalyst?

Business casual, but feel free to dress comfortably.

How do I request an international invitation letter to apply for a visa?

Please email for help with this.

How do I change or cancel my hotel reservation?

Please contact the hotel directly, they will be able to assist you.

When should I plan to arrive and depart Bizagi Catalyst?

The event kicks off on Tuesday 16th October with a welcome reception, with sessions starting on the Wednesday morning. We anticipate to be finished on the afternoon of Thursday 18th October.

How do I get to the hotel?

The easiest way is via taxi – it is a 26 min drive- 12.5 miles

  1. From Miami International Airport head West on NW 21st
  2. Keep left to continue on Exit 3 for FL- 953 N / Le Jeune Rd
  3. Keep left and take Exit 2- Follow signs for Miami Beach
  4. Follow FL-112 E and I-195 E to W 41st St/Arthur Godfrey Rd
    in Miami Beach
  5. Take Pine Tree Dr to cOllins Ave
  6. Turn left onto 23rd T
  7. Left onto collins Ave
  8. Hotel 1 will be on your right

Who can I contact if I still need help!?

Just email us at